Addressing Your Concerns

Addressing Your Concerns

Alberta's Credit Union (ABCU) will make every effort to answer a question, solve a problem or share a success, in a timely, efficient manner and retain your confidence.

We want to maintain your satisfaction and retain your confidence by addressing any questions or concerns you may have.  At the same time, we use your feedback to continually improve the quality of products and services we provide you and other members.

If you have a complaint or encounter a problem

There are a variety of ways you can express your concerns or provide positive feedback about your experiences with ABCU.  We encourage you to get in touch with us, either in person or by telephone, email or fax.

We want to handle your complaint in the most efficient and professional manner possible.  Here is a quick and easy step-by-step reference to ensure your concern receives the attention it deserves.

Step 1: Start at the source.  Talk about your concerns with the ABCU employee you are dealing with. 

If a problem occurs, it is generally easier to check the facts and come to a resolution at the point where the problem originated.  This may simply entail a quick telephone call or a visit to the branch.  ABCU employees are authorized to address many questions or concerns on the spot.  You can also complete the online feedback form or call our member contact center at 1-888-929-7511.  Save yourself valuable time by collecting all the relevant information before you make your initial contact.

Step 2: Contact the Supervisor of Branch Banking

If your problem cannot be resolved to your satisfaction from where the problem originated, ask to speak with the Supervisor of Branch Banking. They have the authority to address most banking issues. 

The sooner you contact the appropriate parties, the sooner they can begin working on a solution.

Step 3: Contact the VP, People and Sales

The VP, People and Sales will direct your concern to the Senior Department Manager or the Executive Leadership Team as appropriate for review and resolution.

VP, People and Sales

Mail: 5007 50 Avenue, Beaumont, Alberta T4X 1E7

Step 4: Contact the Ombudsman for Banking Services and Investments

The Ombudsman for Banking Services and Investments (OBSI) provides you with an independent and impartial avenue to resolve concerns.  For information about submitting a concern to the OBSI contact:
Phone: 1-888-451-4519
Mail: Ombudsman for Banking Services and Investments
PO. Box 896 Station Adelaide




Find Branch/ATM

Enter address, postal code or branch name